DCH CARE
Aftercare & Warranty
Policy
DCH CARE is your dedicated support channel after treatment with DCH Hospital — tracking recovery, scheduling follow-ups, providing self-care guidance, and coordinating care if you have any concerns afterward.
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Aftercare and warranty terms vary by procedure type — 1 year warranty for nose procedures | 6 months for all other procedures
NOSE
Nose Surgery
Rhinoplasty and nose structure procedures
Read terms
FACE
Facial Surgery
Facelift, eyes, chin, lips, and fat grafting
Read terms
BODY
Body Contouring
Liposuction, tummy tuck, and breast procedures
Read terms
HAIR
Hair Transplant
All hair transplant techniques
Read terms
Overall Warranty Principles
DCH Hospital's warranty is an aftercare entitlement that follows the specific terms of each procedure.
This warranty does not mean every case is automatically eligible for revision, repeat treatment, or a change of shape.
Each case is reviewed based on actual symptoms, photographs, treatment history, follow-up examinations, and medical appropriateness, with the case physician making the final assessment.
Requests to change shape or adjust results based on personal preference, without a valid medical indication, may not be covered under the warranty.
NOSE
Nose Surgery
Rhinoplasty and nose structure procedures
Warranty: 1 year after surgery
Cases Covered Under Warranty
- Implant tilting, requiring removal and replacement due to the implant protruding or showing through the skin
- The result does not match the shape agreed upon before surgery
- Permanent implant removal required due to potential harm, such as incorrect placement or the tip being at risk of perforation
- Wound dehiscence caused by the surgical technique itself
Cases Not Covered Under Warranty
- The doctor scheduled a follow-up appointment, but the patient declined or postponed it
- Minor nose asymmetry due to the patient's natural body or facial structure, not a surgical error
- Capsular contracture, or implant tilting caused by the body forming abnormal scar tissue, or naturally thin nasal tissue
- Infection resulting from improper self-care after surgery
- The patient experiences an accident, such as a fall, impact, or other injury to the nose
- Vigorously moving, picking at, or scratching the nose, pressing on the nose, or sleeping face-down/on the side/bending the head forward too soon
- Smoking, drinking alcohol, or taking medications/supplements prohibited by the doctor during recovery
- Claims or revision requests made after the 1-year warranty period will incur actual charges
Note: If you wish to change the shape while the result matches what was agreed before surgery, revision is available at actual cost, with a special discount from DCH Hospital.
FACE
Facial Surgery
Facelift, eyes, chin, lips, and fat grafting — 5 procedures
Warranty: 6 months after surgery
Facelift Surgery
Cases Covered Under Warranty
- Clearly uneven skin on both sides, a deep nasolabial fold on one side only, or abnormal facial asymmetry
- Excessive tightness causing unnatural pulling marks at the corner of the mouth or behind the ear
- Abnormal bleeding or excessive fluid accumulation under the skin
- Facial nerve affected by the surgery, such as partial loss of muscle movement
- Partial tissue necrosis
- Wound dehiscence caused by the surgical technique itself
Cases Not Covered Under Warranty
- The doctor scheduled a follow-up appointment, but the patient declined or postponed it
- Results not matching personal expectations, such as feeling the skin isn't tight enough or wanting to look younger, even though the result matches the surgical plan
- Infection resulting from improper self-care after surgery
- Significant weight gain or loss causing new facial sagging, or skin sagging again due to age, keloid/hypertrophic scarring
- The patient experiences an accident, such as a fall, impact, or other facial injury during recovery
- Not wearing the facial compression band, sleeping on the side/face-down too soon, or exercising/lifting heavy objects too soon
- Smoking, drinking alcohol, picking/pulling/scratching the wound, not caring for the wound, or taking medications prohibited by the doctor
- Claims or revision requests made after the 6-month warranty period will incur actual charges
Eyelid Surgery
Cases Covered Under Warranty
- Uneven eyelid creases between the two eyes, or the crease height/depth differs from the agreed design
- Eyes do not close fully, the crease disappears, or the eyelid reverts to single-fold
- Wound dehiscence, an open wound, or hematoma at the surgical site, not caused by the patient's own actions
Cases Not Covered Under Warranty
- The doctor scheduled a follow-up appointment, but the patient declined or postponed it
- Eyelid sagging due to aging, or slight asymmetry due to the patient's naturally asymmetric facial structure
- Pre-existing structural issues the doctor disclosed beforehand, such as congenital eye asymmetry, overly thick eyelids, or weak eye muscles where combined surgery was declined
- Infection resulting from improper self-care after surgery
- The patient experiences an accident, such as a fall, impact, or eye injury, causing wound dehiscence or crease displacement
- Rubbing the eyes hard, applying makeup near the wound too soon, or sleeping face-down/on the side/bending the head forward too soon
- Smoking, drinking alcohol, not caring for the wound, or taking medications prohibited by the doctor
- Claims or revision requests made after the 6-month warranty period will incur actual charges
Note: If you wish to change the shape while the result matches what was agreed, revision is available at actual cost, with a special 10% discount.
Chin Augmentation
Cases Covered Under Warranty
- Implant tilting, shifting, or abnormal protrusion, including cases requiring removal due to potential harm
- The chin does not match the shape agreed and planned before surgery
- Wound dehiscence or healing problems caused by the surgical technique itself
Cases Not Covered Under Warranty
- The doctor scheduled a follow-up appointment, but the patient declined or postponed it
- Minor chin asymmetry due to the patient's natural body or facial structure, not a surgical error
- Capsular contracture, or implant tilting caused by the body forming abnormal scar tissue
- Infection resulting from improper self-care after surgery
- The patient experiences an accident, such as a fall, impact, or other injury to the chin
- Vigorously moving, picking at, or scratching the chin, pressing on the chin, or sleeping face-down/on the side/bending the head forward too soon
- Smoking, drinking alcohol, or taking medications/supplements prohibited by the doctor during recovery
- Claims or revision requests made after the 6-month warranty period will incur actual charges
Note: If you wish to change the shape while the result matches what was agreed, revision is available at actual cost, with a special 10% discount.
Lip Surgery
Cases Covered Under Warranty
- Lips clearly uneven, not pursed-shaped, or visibly asymmetric, assessed from 3 months onward
- Wound dehiscence, scar tissue, or abnormal tissue tightness caused by the surgical technique itself
Cases Not Covered Under Warranty
- The doctor scheduled a follow-up appointment, but the patient declined or postponed it
- Pre-existing structural issues the doctor disclosed beforehand, such as congenital lip asymmetry or facial bone tilt
- Infection resulting from improper self-care after surgery
- The patient experiences an accident, such as a fall, impact, or being struck by a hard object during recovery
- Eating hard/hot food too soon, or excessive lip movement such as laughing widely or talking too much early on
- Smoking, drinking alcohol, picking/pulling/scratching the wound, not caring for the wound, or taking medications prohibited by the doctor
- Revision cases from elsewhere where existing tissue was significantly removed or has heavy scar tissue from multiple prior procedures
- Claims or revision requests made after the 6-month warranty period will incur actual charges
Note: If you wish to change the shape while the result matches what was agreed, revision is available at actual cost, with a special 10% discount.
Facial Fat Grafting
Cases Covered Under Warranty
- Abnormal fat resorption, or clear facial imbalance/asymmetry
- Hard lumps, irregular skin texture, or inflammation not caused by the patient's own actions
- Wound dehiscence, an open wound, or hematoma at the surgical site
Cases Not Covered Under Warranty
- The doctor scheduled a follow-up appointment, but the patient declined or postponed it
- Results not matching personal expectations, such as wanting more or less volume, while still within accepted medical standards
- Pre-existing structural issues the doctor disclosed beforehand as not fully correctable
- Infection resulting from improper self-care after surgery
- The patient experiences an accident, such as a fall, impact, or facial injury
- Applying makeup near the wound too soon, or sleeping face-down/on the side/bending the head forward too soon
- Smoking, drinking alcohol, not caring for the wound, or taking medications prohibited by the doctor
- Claims or revision requests made after the 6-month warranty period will incur actual charges
General FACE Note: Facial surgery results may change with swelling, settling, age, and the patient's original facial structure. The physician evaluates each case individually.
BODY
Body Contouring
Liposuction, Tummy Tuck, breast augmentation and lift — 4 procedures
Warranty: 6 months after surgery
Liposuction
Cases Covered Under Warranty
- Uneven fat removal causing clearly visible dents or wavy skin texture
- Imbalanced removal, such as visibly more fat removed from one side than the other
- Abnormal or excessive bleeding/fluid accumulation
- Wound dehiscence caused by the suturing technique itself
Cases Not Covered Under Warranty
- The doctor scheduled a follow-up appointment, but the patient declined or postponed it
- Results not matching personal expectations, such as wanting visible "abs" or celebrity-level smoothness, despite physical limitations
- Loose or sagging skin after liposuction in patients with naturally non-elastic skin, such as older patients, those previously very overweight, or with pre-existing stretch marks
- Infection resulting from improper self-care after surgery
- Skin sagging returning due to a new pregnancy within a short period, keloid/hypertrophic scarring
- The patient experiences an accident, such as a fall, impact, or severe injury to the abdomen during recovery
- Not wearing the compression garment, sleeping on the side/face-down too soon, or exercising/lifting heavy objects too soon
- Smoking, drinking alcohol, not caring for the wound, or taking medications prohibited by the doctor
- Claims or revision requests made after the 6-month warranty period will incur actual charges
Tummy Tuck
Cases Covered Under Warranty
- Clearly imbalanced skin removal, causing a fold or one-sided skin laxity
- Uneven abdominal muscle repair, or an unnaturally positioned new navel
- Abnormal bleeding/fluid accumulation, or tissue necrosis
- Wound dehiscence caused by the surgical technique itself
Cases Not Covered Under Warranty
- The doctor scheduled a follow-up appointment, but the patient declined or postponed it
- Results not matching personal expectations, such as wanting a smaller waist or a model-flat abdomen
- Pre-existing structural issues the doctor disclosed beforehand, such as existing abdominal scars or naturally very loose skin
- Infection resulting from improper self-care after surgery
- Skin sagging returning due to a new pregnancy within a short period, keloid/hypertrophic scarring
- The patient experiences an accident, such as a fall, impact, or severe injury to the abdomen during recovery
- Not wearing the abdominal support garment, sleeping on the side/face-down too soon, or exercising/lifting heavy objects, squatting, or walking without supporting the torso too soon
- Smoking, drinking alcohol, picking/pulling/scratching the wound, not caring for the wound, or taking medications prohibited by the doctor
- Claims or revision requests made after the 6-month warranty period will incur actual charges
Breast Augmentation
Cases Covered Under Warranty
- Abnormal bleeding or fluid accumulation in the breast pocket requiring corrective surgery
- Implant leakage, rupture, rotation, or displacement within a short time frame
- Clearly uneven or asymmetric breasts due to incorrect implant placement
- Wound dehiscence, scar tissue, or abnormal tissue tightness caused by the surgical technique itself
Cases Not Covered Under Warranty
- The doctor scheduled a follow-up appointment, but the patient declined or postponed it
- Wanting to increase or decrease size afterward, or disliking the shape, even though the implant was placed correctly per the agreement
- Pre-existing structural issues the doctor disclosed beforehand, such as congenital breast asymmetry or uneven rib protrusion
- Infection resulting from improper self-care after surgery
- Significant weight gain or loss affecting breast size or shape, or skin sagging due to age or hormones, keloid/hypertrophic scarring
- The patient experiences an accident, such as a fall, impact, or severe injury to the chest during recovery
- Not wearing the support bra, sleeping on the side/face-down too soon, or exercising/lifting heavy objects too soon causing implant displacement
- Smoking, drinking alcohol, picking/pulling/scratching the wound, not caring for the wound, or taking medications prohibited by the doctor
- Revision cases from elsewhere with heavy scar tissue from multiple prior procedures
- Claims or revision requests made after the 6-month warranty period will incur actual charges
Breast Reduction / Lift
Cases Covered Under Warranty
- Clearly uneven skin folds after the wound has healed
- Visibly asymmetric breasts, or nipple placement that doesn't match what was agreed
- Abnormal bleeding/fluid accumulation, or tissue necrosis
- Wound dehiscence caused by the surgical technique itself
Cases Not Covered Under Warranty
- The doctor scheduled a follow-up appointment, but the patient declined or postponed it
- Wanting breasts to be firmer or the nipples higher, even though the result matches the surgical plan
- Pre-existing structural issues the doctor disclosed beforehand, such as naturally very saggy breast skin, or having had prior breast augmentation/reduction surgeries multiple times
- Infection resulting from improper self-care after surgery
- Significant weight gain or loss affecting breast size or shape, or skin sagging due to age or hormones, keloid/hypertrophic scarring
- The patient experiences an accident, such as a fall, impact, or severe injury to the chest during recovery
- Not wearing the support bra, sleeping on the side/face-down too soon, or exercising/lifting heavy objects too soon causing the wound to stretch or open
- Smoking, drinking alcohol, picking/pulling/scratching the wound, not caring for the wound, or taking medications prohibited by the doctor
- Claims or revision requests made after the 6-month warranty period will incur actual charges
General BODY Note: Body contouring is not a direct weight-loss procedure. Results depend on continued aftercare, lifestyle habits, and adherence to the doctor's recommendations.
HAIR
Hair Transplant
All hair transplant techniques
Warranty: 6 months after surgery
Cases Covered Under Warranty
- The hairline clearly does not match the design planned before the procedure
- No hair growth at all in the transplanted area, assessed from 3 months onward
- Scalp infection not caused by the patient's own improper aftercare
Cases Not Covered Under Warranty
- The doctor scheduled a follow-up appointment, but the patient declined or postponed it
- Results not matching personal expectations, such as wanting denser hair or a more curved hairline, even though the result matches what was discussed before surgery
- Infection resulting from improper self-care after the hair transplant
- The patient experiences an accident or injury to the transplanted area during recovery
- Not washing the hair according to the doctor's instructions, or rubbing too hard, causing grafts to dislodge
- Increased hair loss due to genetic pattern baldness (Androgenetic Alopecia)
- Smoking, drinking alcohol, or using recreational drugs within 2–4 weeks after the procedure, or eating foods that increase the risk of inflammation/infection during recovery
- Picking, scratching, or rubbing the transplanted area within the first 7–14 days, not caring for the wound, or taking medications prohibited by the doctor
- Claims or revision requests made after the 6-month warranty period will incur actual charges
- Revision cases from elsewhere are not covered, as the original tissue may already be damaged or have scar tissue from a previous transplant
Note: Hair transplant results depend on graft quality, scalp condition, and aftercare. Assessment requires current photographs and treatment history.
When You Need to Report Symptoms or Request an Assessment
To help the DCH CARE team assist you quickly and accurately, please send the following information via LINE DCH CARE
1
Full name and phone number
2
Procedure performed, doctor's name, treatment date, and branch location
3
Symptoms or area of concern, with current photos — front view, side view, and the area of concern
4
Associated symptoms, such as pain, swelling, redness, warmth, or discharge/bleeding
Once we receive your information, the DCH CARE team will review your history and coordinate with the relevant team for further assessment.
Report Symptoms via LINE DCH CAREImportant Notes
Warranty coverage follows the hospital's terms, and the case physician is responsible for determining medical appropriateness.
The warranty does not cover changes to shape or results based on personal preference if there is no appropriate medical indication.
Patients should follow aftercare instructions and attend scheduled follow-up appointments.
If you experience any abnormal symptoms, please contact the DCH CARE team with current photos for initial assessment.
Terms may vary depending on the procedure type, technique used, and each patient's individual treatment plan.
DCH CARE Is Here to Support
Your Recovery
DCH Hospital is committed to continuous aftercare. If you have any concerns or unusual symptoms, feel free to reach out to the DCH CARE team anytime.
Contact DCH CARE on LINECaring for, tracking, and coordinating your aftercare
so you receive the right support at every step.
